Privacy policy

Effective date: 28/07/2026

At Take Two Cameras, we take the privacy and security of your personal information seriously. To protect high-value equipment and prevent fraud, we require renters to provide identification prior to releasing gear. This policy outlines how your ID is collected, used, stored, and deleted.

1. Information We Collect

In accordance with our Equipment Rental Agreement, we require two forms of current and valid identification before releasing equipment (including at least one government-issued photo ID, such as a Driver’s License, Passport, or Proof of Age Card). The details required from your identification include:

  • Your full name
  • Your current residential address
  • A clear photo verifying your identity
  • Your document/license numbers (required for ID verification and fraud prevention)

Note: Please provide clear, unredacted copies of your identification documents. Document numbers are necessary for our verification procedures.

2. How We Use Your ID

Your identification is collected strictly for:

  • Verifying your identity and confirming your rental agreement.
  • Preventing theft, fraud, and unauthorised bookings.
  • Protecting our equipment assets.

We do not use your ID for marketing, nor do we sell, trade, or share your identification with third parties for commercial purposes.

3. Storage, Digital Transmissions & Security

We handle ID data using secure, privacy-first protocols:

  • Email & SMS/Text Transmissions: Digital messaging platforms (email and text messages) are treated strictly as transit channels. When you email or text us your ID, it is reviewed, transferred directly into our secure cloud storage, and permanently deleted from our inbox, message history, and trash/recently deleted folders.
  • In-Person Photos & Scans: If photos or scans of your physical ID are taken in person using a mobile device or tablet, the files are uploaded directly to our secure cloud storage and deleted from local device storage and media libraries.
  • Digital Cloud Storage: Stored ID files are kept in an encrypted, password-protected cloud environment with strict, restricted access. Only authorised Take Two Cameras personnel can view your files.
  • Physical Documents: If physical paper copies are provided in person, they are scanned directly to our secure cloud storage, and any paper copies are shredded.

4. Data Retention & Deletion

  • Active Renters: We retain your ID on file while you actively rent with us to make future bookings faster and easier for you.
  • 1-Year ID Purge: If you have not rented equipment from us for 1 full year, your stored ID documents will be permanently deleted from our system. Your basic customer profile (rental history and contact info) will remain active for future bookings.
  • Early Deletion Requests: You may request the deletion of your stored ID documents as soon as your hired equipment is safely returned undamaged, all fees are paid, and your security deposit terms are settled.

5. When Information May Be Disclosed

We will only share your ID details in exceptional circumstances, including:

  • To law enforcement or police in the event of theft, fraud, or legal investigation.
  • To insurance providers or debt recovery partners if equipment is stolen, unreturned, or damaged beyond the terms of the rental contract.

6. Accessing & Managing Your Information

You have the right to inspect, update, or ask questions about the personal information we hold.

Contact Us: For any privacy questions or early deletion requests, please contact us at: